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Impact of a Patient Experience Leadership Structure on Performance and Engagement
The patient experience leadership structure at Northwell Health is strategically championed by Culture Leaders, a novel role established to transform the organizational culture from “service excellence” to “patient experience.” This case report describes how the implementation of Culture Leader stru...
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| Publicado no: | J Patient Exp |
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| Main Authors: | , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
SAGE Publications
2019
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7427365/ https://ncbi.nlm.nih.gov/pubmed/32851133 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/2374373519831079 |
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