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Human-in-the-Loop Conversation Agent for Customer Service
This paper describes a prototype system for partial automation of customer service operations of a mobile telecommunications operator with a human-in-the loop conversational agent. The agent consists of an intent detection system for identifying the types of customer requests that it can handle appr...
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| Publicado no: | Natural Language Processing and Information Systems |
|---|---|
| Main Authors: | , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
2020
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC7298186/ https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1007/978-3-030-51310-8_25 |
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