Creation of a Patient-Centered Journey Map to Improve the Patient Experience: A Mixed Methods Approach

OBJECTIVE: To use a mixed methods approach to focus quality improvement efforts to enhance patient experience through human-centered design. PATIENTS AND METHODS: A mixed method approach began with returned Press Ganey Medical Practice Surveys from a large, multidisciplinary, outpatient medicine pra...

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Veröffentlicht in:Mayo Clin Proc Innov Qual Outcomes
Hauptverfasser: Philpot, Lindsey M., Khokhar, Bushra A., DeZutter, Meredith A., Loftus, Conor G., Stehr, Heidi I., Ramar, Priya, Madson, Lukas P., Ebbert, Jon O.
Format: Artigo
Sprache:Inglês
Veröffentlicht: Elsevier 2019
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Original Article
Online Zugang:https://ncbi.nlm.nih.gov/pmc/articles/PMC6978601/
https://ncbi.nlm.nih.gov/pubmed/31993565
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.mayocpiqo.2019.07.004
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