Development of a universal short patient satisfaction questionnaire on the basis of SERVQUAL: Psychometric analyses with data of diabetes and stroke patients from six different European countries

OBJECTIVE: A short questionnaire which can be applied for assessing patient satisfaction in different contexts and different countries is to be developed. METHODS: Six items addressing tangibles, reliability, responsiveness, assurance, empathy, and communication were analysed. The first five items s...

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Detalhes bibliográficos
Publicado no:PLoS One
Main Authors: Konerding, Uwe, Bowen, Tom, Elkhuizen, Sylvia G., Faubel, Raquel, Forte, Paul, Karampli, Eleftheria, Malmström, Tomi, Pavi, Elpida, Torkki, Paulus
Formato: Artigo
Idioma:Inglês
Publicado em: Public Library of Science 2019
Assuntos:
Research Article
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC6797181/
https://ncbi.nlm.nih.gov/pubmed/31622359
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1371/journal.pone.0197924
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