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Improving outpatient satisfaction by extending expected waiting time
BACKGROUND: Long waiting times result in low satisfaction. Although several methods are used to shorten the actual waiting time (AWT) in large hospitals of China, the outpatients still have a long actual waiting time. This study aimed to explore whether satisfaction could be improved by extending th...
Kaydedildi:
| Yayımlandı: | BMC Health Serv Res |
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| Asıl Yazarlar: | , , |
| Materyal Türü: | Artigo |
| Dil: | Inglês |
| Baskı/Yayın Bilgisi: |
BioMed Central
2019
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| Konular: | |
| Online Erişim: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6693195/ https://ncbi.nlm.nih.gov/pubmed/31409330 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-019-4408-3 |
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