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The psychology of the wait time experience – what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study
BACKGROUND: Wait time, defined as time spent in the waiting and exam rooms waiting to see a provider, is a key quality metric in a number of national patient experience surveys. However, the literature on wait time does not show a consistent correlation between long waits and worse overall patient c...
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| Publicado no: | BMC Health Serv Res |
|---|---|
| Main Authors: | , , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
BioMed Central
2019
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6615172/ https://ncbi.nlm.nih.gov/pubmed/31286957 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-019-4301-0 |
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