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How psychology might alleviate violence in queues: Perceived future wait and perceived load moderate violence against service providers
INTRODUCTION: Queues are inherent to service encounters, as it is not always possible to provide service to all clients at the exact moment they request service. Queues involve waiting for a service in a specific place that might also be crowded, they obstruct the client's’ goal of receiving se...
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| Yayımlandı: | PLoS One |
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| Asıl Yazarlar: | , , , , , , |
| Materyal Türü: | Artigo |
| Dil: | Inglês |
| Baskı/Yayın Bilgisi: |
Public Library of Science
2019
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| Konular: | |
| Online Erişim: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6590795/ https://ncbi.nlm.nih.gov/pubmed/31233514 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1371/journal.pone.0218184 |
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