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Harding, Katherine E., David A. Snowdon, Annie K. Lewis, Sandra G. Leggat, Bridie Kent, Jennifer J. Watts, and Nicholas F. Taylor. "Staff Perspectives of a Model of Access and Triage for Reducing Waiting Time in Ambulatory Services: A Qualitative Study." BMC Health Serv Res 2019.

Harding, Katherine E., et al. "Staff Perspectives of a Model of Access and Triage for Reducing Waiting Time in Ambulatory Services: A Qualitative Study." BMC Health Serv Res 2019.