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GPs’ and practice staff’s views of a telephone first approach to demand management: a qualitative study in primary care

BACKGROUND: To better manage patient demand, some general practices have implemented a ‘telephone first’ approach in which all patients seeking a face-to-face appointment first have to speak to a GP on the telephone. Previous studies have suggested that there is considerable scope for this new appro...

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Bibliografiske detaljer
Udgivet i:Br J Gen Pract
Main Authors: Newbould, Jennifer, Exley, Josephine, Ball, Sarah, Corbett, Jennie, Pitchforth, Emma, Roland, Martin
Format: Artigo
Sprog:Inglês
Udgivet: Royal College of General Practitioners 2019
Fag:
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC6478459/
https://ncbi.nlm.nih.gov/pubmed/31015225
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp19X702401
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