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Thinking differently about complaints in the NHS

NHS complaints have been both the precipitant and subject of numerous recent reports, inquiries and investigations. They are viewed and treated as a wholly negative aspect of NHS activity and consume significant resource and time in addition to the emotional impact on both patients and staff. Curren...

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Detalhes bibliográficos
Publicado no:Future Hosp J
Autor principal: Haxby, Elizabeth J
Formato: Artigo
Idioma:Inglês
Publicado em: Royal College of Physicians 2014
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC6438228/
https://ncbi.nlm.nih.gov/pubmed/31098057
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.7861/futurehosp.14.025
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