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Thinking differently about complaints in the NHS
NHS complaints have been both the precipitant and subject of numerous recent reports, inquiries and investigations. They are viewed and treated as a wholly negative aspect of NHS activity and consume significant resource and time in addition to the emotional impact on both patients and staff. Curren...
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| Publicado no: | Future Hosp J |
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| Autor principal: | |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Royal College of Physicians
2014
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6438228/ https://ncbi.nlm.nih.gov/pubmed/31098057 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.7861/futurehosp.14.025 |
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