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Thinking differently about complaints in the NHS
NHS complaints have been both the precipitant and subject of numerous recent reports, inquiries and investigations. They are viewed and treated as a wholly negative aspect of NHS activity and consume significant resource and time in addition to the emotional impact on both patients and staff. Curren...
Tallennettuna:
| Julkaisussa: | Future Hosp J |
|---|---|
| Päätekijä: | |
| Aineistotyyppi: | Artigo |
| Kieli: | Inglês |
| Julkaistu: |
Royal College of Physicians
2014
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| Aiheet: | |
| Linkit: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6438228/ https://ncbi.nlm.nih.gov/pubmed/31098057 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.7861/futurehosp.14.025 |
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