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Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration
Drawing on status characteristics and double standards theory, this study explores how social categories may affect the standards tax officials use in evaluating citizen-clients’ trustworthiness, leading to differential evaluation. Whereas the street-level bureaucracy literature mainly focuses on th...
Gardado en:
| Publicado en: | Adm Soc |
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| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado: |
SAGE Publications
2018
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| Assuntos: | |
| Acceso en liña: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6187077/ https://ncbi.nlm.nih.gov/pubmed/30369651 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/0095399718760587 |
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