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Double Standards in Frontline Decision Making: A Theoretical and Empirical Exploration

Drawing on status characteristics and double standards theory, this study explores how social categories may affect the standards tax officials use in evaluating citizen-clients’ trustworthiness, leading to differential evaluation. Whereas the street-level bureaucracy literature mainly focuses on th...

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Detalhes bibliográficos
Publicado no:Adm Soc
Main Authors: Raaphorst, Nadine, Groeneveld, Sandra
Formato: Artigo
Idioma:Inglês
Publicado em: SAGE Publications 2018
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC6187077/
https://ncbi.nlm.nih.gov/pubmed/30369651
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/0095399718760587
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