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Making soft intelligence hard: a multi-site qualitative study of challenges relating to voice about safety concerns
BACKGROUND: Healthcare organisations often fail to harvest and make use of the ‘soft intelligence’ about safety and quality concerns held by their own personnel. We aimed to examine the role of formal channels in encouraging or inhibiting employee voice about concerns. METHODS: Qualitative study inv...
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| Publicado no: | BMJ Qual Saf |
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| Main Authors: | , , , , , , , , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
BMJ Publishing Group
2018
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC6109252/ https://ncbi.nlm.nih.gov/pubmed/29459365 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2017-007579 |
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