Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data

BACKGROUND: This paper presents an analysis of call data records pertaining to a telephone helpline in Ireland among individuals seeking mental health and well-being support and among those who are in a suicidal crisis. OBJECTIVE: The objective of our study was to examine whether rule sets generated...

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Detalhes bibliográficos
Publicado no:JMIR Ment Health
Main Authors: Grigorash, Alexander, O'Neill, Siobhan, Bond, Raymond, Ramsey, Colette, Armour, Cherie, Mulvenna, Maurice D
Formato: Artigo
Idioma:Inglês
Publicado em: JMIR Publications 2018
Assuntos:
Original Paper
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC6018228/
https://ncbi.nlm.nih.gov/pubmed/29891472
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.2196/mental.9946
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