Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators

BACKGROUND: Nationwide, emergency response systems depend on 9-1-1 telecommunicators to prioritize, triage, and dispatch assistance to those in distress. 9-1-1 call center telecommunicators (TCs) are challenged by acute and chronic workplace stressors: tense interactions with citizen callers in cris...

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Detalhes bibliográficos
Publicado no:BMC Public Health
Main Authors: Meischke, Hendrika, Lilly, Michelle, Beaton, Randal, Calhoun, Rebecca, Tu, Ann, Stangenes, Scott, Painter, Ian, Revere, Debra, Baseman, Janet
Formato: Artigo
Idioma:Inglês
Publicado em: BioMed Central 2018
Assuntos:
Study Protocol
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC5930694/
https://ncbi.nlm.nih.gov/pubmed/29716576
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12889-018-5471-0
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