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Key strategies to improve systems for managing patient complaints within health facilities – what can we learn from the existing literature?
Background: Information from patient complaints – a widely accepted measure of patient satisfaction with services – can inform improvements in service quality, and contribute towards overall health systems performance. While analyses of data from patient complaints received much emphasis, there is l...
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| Publicado no: | Glob Health Action |
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| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Taylor & Francis
2018
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5912438/ https://ncbi.nlm.nih.gov/pubmed/29658393 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1080/16549716.2018.1458938 |
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