Patients’ perceptions of service quality in China: An investigation using the SERVQUAL model

BACKGROUND AND AIM: The doctor–patient relationship has been a major focus of society. Hospitals’ efforts to improve the quality of their medical services have been to reduce the probability of doctor–patient conflicts. In this study, we aimed to determine the gap between expectations and perception...

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Detalhes bibliográficos
Publicado no:PLoS One
Main Authors: Fan, Li-hua, Gao, Lei, Liu, Xin, Zhao, Shi-hong, Mu, Hui-tong, Li, Zhe, Shi, Lei, Wang, Ling-ling, Jia, Xiao-li, Ha, Min, Lou, Feng-ge
Formato: Artigo
Idioma:Inglês
Publicado em: Public Library of Science 2017
Assuntos:
Research Article
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC5741236/
https://ncbi.nlm.nih.gov/pubmed/29272312
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1371/journal.pone.0190123
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