Mystery shopping and coaching as a form of audit and feedback to improve community pharmacy management of non-prescription medicine requests: an intervention study

OBJECTIVES: To determine whether repeated mystery shopping visits with feedback improve pharmacy performance over nine visits and to determine what factors predict an appropriate outcome. DESIGN: Prospective, parallel, repeated intervention, repeated measures mystery shopping (pseudopatient) design....

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Detalhes bibliográficos
Publicado no:BMJ Open
Main Authors: Collins, Jack Charles, Schneider, Carl Richard, Naughtin, Clare Louise, Wilson, Frances, de Almeida Neto, Abilio Cesar, Moles, Rebekah Jane
Formato: Artigo
Idioma:Inglês
Publicado em: BMJ Publishing Group 2017
Assuntos:
Medical Education and Training
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC5735410/
https://ncbi.nlm.nih.gov/pubmed/29247115
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2017-019462
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