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Creating an Excellent Patient Experience Through Service Education: Content and Methods for Engaging and Motivating Front-Line Staff

Service quality and patient satisfaction affect an organization’s value-based payments. This new value paradigm calls for a new approach to service education and training for front-line staff. Thoughtfully conceived, department-specific content, infused with patient feedback, value creation, and sci...

Deskribapen osoa

Gorde:
Xehetasun bibliografikoak
Argitaratua izan da:J Patient Exp
Egile nagusia: Kennedy, Denise M
Formatua: Artigo
Hizkuntza:Inglês
Argitaratua: SAGE Publications 2017
Gaiak:
Sarrera elektronikoa:https://ncbi.nlm.nih.gov/pmc/articles/PMC5734521/
https://ncbi.nlm.nih.gov/pubmed/29276761
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/2374373517718351
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