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Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services
BACKGROUND: Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational aspects,...
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| Publicat a: | BMC Health Serv Res |
|---|---|
| Autors principals: | , , , |
| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
BioMed Central
2017
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| Matèries: | |
| Accés en línia: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5712191/ https://ncbi.nlm.nih.gov/pubmed/29197376 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-017-2686-1 |
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