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Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

BACKGROUND: Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational aspects,...

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Podrobná bibliografie
Vydáno v:BMC Health Serv Res
Hlavní autoři: Smits, Marleen, Keizer, Ellen, Ram, Paul, Giesen, Paul
Médium: Artigo
Jazyk:Inglês
Vydáno: BioMed Central 2017
Témata:
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC5712191/
https://ncbi.nlm.nih.gov/pubmed/29197376
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-017-2686-1
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