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Looking Through the Patients’ Eyes: Measuring Patient Satisfaction in a Public Hospital

OBJECTIVE: Patient satisfaction is a personal evaluation of health-care services that is often used as an indicator of quality of care. The aim of this study was to identify aspects of hospital care that affect patient satisfaction by examining the structural and convergent validity of an in-house q...

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Detalhes bibliográficos
Publicado no:J Patient Exp
Main Authors: Carretta, Elisa, Bond, Trevor G, Cappiello, Giuseppe, Fantini, Maria Pia
Formato: Artigo
Idioma:Inglês
Publicado em: SAGE Publications 2017
Assuntos:
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC5593263/
https://ncbi.nlm.nih.gov/pubmed/28959717
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1177/2374373517706614
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