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The Friends and Family Test in general practice in England: a qualitative study of the views of staff and patients

BACKGROUND: The Friends and Family Test (FFT) was introduced into general practices in England in 2015 to provide staff with information on patients’ views of their experience of care. AIM: To examine the views of practice staff and patients of the FFT, how the results are used, and to recommend imp...

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Publicat a:Br J Gen Pract
Autors principals: Manacorda, Tommaso, Erens, Bob, Black, Nick, Mays, Nicholas
Format: Artigo
Idioma:Inglês
Publicat: Royal College of General Practitioners 2017
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Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC5409431/
https://ncbi.nlm.nih.gov/pubmed/28450345
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp17X690617
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