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The Patient Feedback Response Framework – Understanding why UK hospital staff find it difficult to make improvements based on patient feedback: A qualitative study

Patients are increasingly being asked for feedback about their healthcare experiences. However, healthcare staff often find it difficult to act on this feedback in order to make improvements to services. This paper draws upon notions of legitimacy and readiness to develop a conceptual framework (Pat...

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Publicado en:Soc Sci Med
Main Authors: Sheard, Laura, Marsh, Claire, O'Hara, Jane, Armitage, Gerry, Wright, John, Lawton, Rebecca
Formato: Artigo
Idioma:Inglês
Publicado: Pergamon 2017
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Acceso en liña:https://ncbi.nlm.nih.gov/pmc/articles/PMC5360173/
https://ncbi.nlm.nih.gov/pubmed/28189820
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.socscimed.2017.02.005
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