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RAND's Silent Monitoring Protocol for Assessing Suicide Crisis Line Call Content and Quality

This article describes the methods for developing and testing a silent monitoring protocol for California suicide crisis call centers to evaluate call content and quality, document staff strengths and weaknesses, and identify areas for further training.

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Pubblicato in:Rand Health Q
Autori principali: Jaycox, Lisa H., Ramchand, Rajeev, Ebener, Patricia A., Barnes-Proby, Dionne, Gilbert, Mary Lou
Natura: Artigo
Lingua:Inglês
Pubblicazione: RAND Corporation 2016
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Accesso online:https://ncbi.nlm.nih.gov/pmc/articles/PMC5158210/
https://ncbi.nlm.nih.gov/pubmed/28083405
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