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Level of quality management in the Municipal Sports Services, contrast trough EFQM Excellence Model
The quality management in the Municipal Sports Services is embedded in the servuction provided to the citizens, which are their internal customers who determine the quality improvement ensuring competitiveness with excellence criteria. The Model of the European Foundation for Quality Management enab...
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| Publicado no: | Springerplus |
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| Main Authors: | , |
| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Springer International Publishing
2016
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC5075324/ https://ncbi.nlm.nih.gov/pubmed/27818893 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s40064-016-3549-7 |
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