What do people appreciate in physicians' communication? An international study with focus groups using videotaped medical consultations

BACKGROUND: The literature shows that the quality of communication is usually determined from a professional perspective. Patients or lay people are seldom involved in the development of quality indicators or communication. OBJECTIVE: To give voice to the lay people perspective on what constitutes ‘...

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Bibliografski detalji
Izdano u:Health Expect
Glavni autori: Mazzi, Maria A., Rimondini, Michela, Deveugele, Myriam, Zimmermann, Christa, Moretti, Francesca, van Vliet, Liesbeth, Deledda, Giuseppe, Fletcher, Ian, Bensing, Jozien
Format: Artigo
Jezik:Inglês
Izdano: John Wiley and Sons Inc. 2013
Teme:
Original Research Papers
Online pristup:https://ncbi.nlm.nih.gov/pmc/articles/PMC5060825/
https://ncbi.nlm.nih.gov/pubmed/23796047
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/hex.12097
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