Quality criteria for patient advice and liaison services: what do patients and the public want?

Background  Every NHS trust and Primary Care Trust (PCT) in England now has a Patient Advice and Liaison Service (PALS) which provides an identifiable person to whom service users can turn if they have a problem or need information while using the NHS. This paper reports data from a 2‐year qualitati...

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Bibliographic Details
Published in:Health Expect
Main Authors: Abbott, Stephen, Meyer, Julienne, Copperman, Jeannette, Bentley, Jane, Lanceley, Anne
Format: Artigo
Language:Inglês
Published: Blackwell Science Ltd 2005
Subjects:
Patient Advice Services
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC5060278/
https://ncbi.nlm.nih.gov/pubmed/15860053
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/j.1369-7625.2005.00321.x
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