An analytic observational study on complaints management in the general practice out of hours care setting: who complains, why, and what can we do about it?

BACKGROUND: General Practice Co-Operatives provide most out of hours care in communities in Ireland. Limited data exists on patient complaints. This study reports on complaints at Kildare and West Wicklow Doctors on Call (‘K Doc’), a GP Co-Operative in Ireland, examining the impact of a formal risk...

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Shranjeno v:
Bibliografske podrobnosti
izdano v:BMC Fam Pract
Main Authors: Barragry, Ruth A., Varadkar, Leo E., Hanlon, David K., Bailey, Ken F., O’Dowd, Tom C., O’Shea, Brendan J.
Format: Artigo
Jezik:Inglês
Izdano: BioMed Central 2016
Teme:
Research Article
Online dostop:https://ncbi.nlm.nih.gov/pmc/articles/PMC4955145/
https://ncbi.nlm.nih.gov/pubmed/27439760
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12875-016-0484-1
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