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Can social media be used as a hospital quality improvement tool?

Many hospitals wish to improve their patients’ experience of care. In order to learn whether social media could be used as a tool to engage patients and to identify opportunities for hospital quality improvement (QI), we solicited patients’ narrative feedback on the Baystate Medical Center (BMC) Fac...

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Bibliographic Details
Published in:J Hosp Med
Main Authors: Lagu, Tara, Goff, Sarah L., Craft, Ben, Calcasola, Stephanie, Benjamin, Evan M., Priya, Aruna, Lindenauer, Peter K.
Format: Artigo
Language:Inglês
Published: 2015
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Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC4926770/
https://ncbi.nlm.nih.gov/pubmed/26390277
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1002/jhm.2486
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