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Evaluation of service quality of hospital outpatient department services
BACKGROUND: It has become essential for hospital managers to understand and measure consumer perspectives and service quality gaps, so that any perceived gap in delivery of service is identified and suitably addressed. A study was conducted at a peripheral service hospital to ascertain any service g...
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| Pubblicato in: | Med J Armed Forces India |
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| Autore principale: | |
| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
Elsevier
2011
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| Soggetti: | |
| Accesso online: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4920883/ https://ncbi.nlm.nih.gov/pubmed/27365810 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/S0377-1237(11)60045-2 |
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