Measuring patient-perceived quality of care in US hospitals using Twitter

BACKGROUND: Patients routinely use Twitter to share feedback about their experience receiving healthcare. Identifying and analysing the content of posts sent to hospitals may provide a novel real-time measure of quality, supplementing traditional, survey-based approaches. OBJECTIVE: To assess the us...

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Detalhes bibliográficos
Publicado no:BMJ Qual Saf
Main Authors: Hawkins, Jared B, Brownstein, John S, Tuli, Gaurav, Runels, Tessa, Broecker, Katherine, Nsoesie, Elaine O, McIver, David J, Rozenblum, Ronen, Wright, Adam, Bourgeois, Florence T, Greaves, Felix
Formato: Artigo
Idioma:Inglês
Publicado em: BMJ Publishing Group 2016
Assuntos:
Original Research
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC4878682/
https://ncbi.nlm.nih.gov/pubmed/26464518
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjqs-2015-004309
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