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Evaluation of outpatient service quality in Eastern Saudi Arabia: Patient’s expectations and perceptions
OBJECTIVES: To investigate perceptions and expectations of patients regarding hospital outpatient services by using a service quality gap model and factors influencing such gaps. METHODS: In this cross-sectional descriptive study conducted between October and November 2014 in the outpatient waiting...
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| Publicado en: | Saudi Med J |
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| Autores principales: | , , , |
| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Saudi Medical Journal
2016
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| Materias: | |
| Acceso en línea: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4852020/ https://ncbi.nlm.nih.gov/pubmed/27052285 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.15537/smj.2016.4.14835 |
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