Evaluation of outpatient service quality in Eastern Saudi Arabia: Patient’s expectations and perceptions

OBJECTIVES: To investigate perceptions and expectations of patients regarding hospital outpatient services by using a service quality gap model and factors influencing such gaps. METHODS: In this cross-sectional descriptive study conducted between October and November 2014 in the outpatient waiting...

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Vydáno v:Saudi Med J
Hlavní autoři: Fraihi, Khalid J. Al, FAMCO, Dip, FAMCO, Fellow, Latif, Shahid A.
Médium: Artigo
Jazyk:Inglês
Vydáno: Saudi Medical Journal 2016
Témata:
Original Article
On-line přístup:https://ncbi.nlm.nih.gov/pmc/articles/PMC4852020/
https://ncbi.nlm.nih.gov/pubmed/27052285
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.15537/smj.2016.4.14835
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