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An Integrated Model of Patient and Staff Satisfaction Using Queuing Theory
This paper investigates the connection between patient satisfaction, waiting time, staff satisfaction, and service time. It uses a variety of models to enable improvement against experiential and operational health service goals. Patient satisfaction levels are estimated using a model based on waiti...
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| Pubblicato in: | IEEE J Transl Eng Health Med |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
IEEE
2015
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| Soggetti: | |
| Accesso online: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4848074/ https://ncbi.nlm.nih.gov/pubmed/27170899 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1109/JTEHM.2015.2400436 |
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