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What can Yelp teach us about measuring hospital quality?
Little is known about how real-time online rating platforms such as Yelp may complement the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, the U.S. standard for evaluating patient experiences after hospitalization. We compared the content of Yelp narrative reviews...
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| Published in: | Health Aff (Millwood) |
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| Main Authors: | , , , , , , , , |
| Format: | Artigo |
| Language: | Inglês |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://ncbi.nlm.nih.gov/pmc/articles/PMC4845957/ https://ncbi.nlm.nih.gov/pubmed/27044971 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1377/hlthaff.2015.1030 |
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