What can Yelp teach us about measuring hospital quality?

Little is known about how real-time online rating platforms such as Yelp may complement the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, the U.S. standard for evaluating patient experiences after hospitalization. We compared the content of Yelp narrative reviews...

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Bibliographic Details
Published in:Health Aff (Millwood)
Main Authors: Ranard, Benjamin L., Werner, Rachel M., Antanavicius, Tadas, Schwartz, H. Andrew, Smith, Robert J., Meisel, Zachary F., Asch, David A., Ungar, Lyle H., Merchant, Raina M.
Format: Artigo
Language:Inglês
Published: 2016
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Article
Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC4845957/
https://ncbi.nlm.nih.gov/pubmed/27044971
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1377/hlthaff.2015.1030
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