Patient satisfaction and perceived quality of care: evidence from a cross-sectional national exit survey of HIV and non-HIV service users in Zambia

OBJECTIVE: To examine the associations between perceived quality of care and patient satisfaction among HIV and non-HIV patients in Zambia. SETTING: Patient exit survey conducted at 104 primary, secondary and tertiary health clinics across 16 Zambian districts. PARTICIPANTS: 2789 exiting patients. P...

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Detalhes bibliográficos
Publicado no:BMJ Open
Main Authors: Dansereau, Emily, Masiye, Felix, Gakidou, Emmanuela, Masters, Samuel H, Burstein, Roy, Kumar, Santosh
Formato: Artigo
Idioma:Inglês
Publicado em: BMJ Publishing Group 2015
Assuntos:
Health Services Research
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC4710828/
https://ncbi.nlm.nih.gov/pubmed/26719321
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmjopen-2015-009700
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