Impact of a Regional Pharmacy Call Center on Telephone Access Metrics Within the Veterans Health Administration

PURPOSE: To establish a cost-effective centralized pharmacy call center to serve the patients of Veterans Integrated Service Network (VISN) 11 that would meet established performance metrics. METHODS: A pilot project began in August 2011 with the Indianapolis VA Medical Center (VAMC) and the Health...

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Bibliografiska uppgifter
I publikationen:Hosp Pharm
Huvudupphovsmän: White, Christina A., Jones, Marshall R., Kuester, Melanie K., Myers, Kelly L., Schnarr, Barbara A.
Materialtyp: Artigo
Språk:Inglês
Publicerad: Thomas Land Publishers, Inc. 2015
Ämnen:
Original Article
Länkar:https://ncbi.nlm.nih.gov/pmc/articles/PMC4567202/
https://ncbi.nlm.nih.gov/pubmed/26405322
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1310/hpj5005-370
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