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Trends in patient satisfaction in Dutch university medical centers: room for improvement for all

BACKGROUND: Results of patient satisfaction research provide hospitals areas for quality improvement. Although it may take several years to achieve such improvement, not all hospitals analyze changes in patient satisfaction over time structurally. Consequently, they lack information from patients’ p...

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Publicat a:BMC Health Serv Res
Autors principals: Kleefstra, Sophia M, Zandbelt, Linda C, de Haes, Hanneke JCJM, Kool, Rudolf B
Format: Artigo
Idioma:Inglês
Publicat: BioMed Central 2015
Matèries:
Accés en línia:https://ncbi.nlm.nih.gov/pmc/articles/PMC4404205/
https://ncbi.nlm.nih.gov/pubmed/25889966
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/s12913-015-0766-7
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