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Surveying Consumer Satisfaction to Assess Managed-Care Quality: Current Practices

Growing interest in using consumer satisfaction information to enhance quality of care and promote informed consumer choice has accompanied recent expansions in managed care. This article synthesizes information about consumer satisfaction surveys conducted by managed-care plans, government and othe...

Täydet tiedot

Tallennettuna:
Bibliografiset tiedot
Päätekijät: Gold, Marsha, Wooldridge, Judith
Aineistotyyppi: Artigo
Kieli:Inglês
Julkaistu: CENTERS for MEDICARE & MEDICAID SERVICES 1995
Aiheet:
Linkit:https://ncbi.nlm.nih.gov/pmc/articles/PMC4193529/
https://ncbi.nlm.nih.gov/pubmed/10151887
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