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A Simulation Approach to Decision Making in IT Service Strategy
We propose to use simulation modeling to support decision making in IT service strategy scope. Our main contribution is a simulation model that helps service providers analyze the consequences of changes in both the service capacity assigned to their customers and the tendency of service requests re...
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| Main Authors: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Hindawi Publishing Corporation
2014
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3984762/ https://ncbi.nlm.nih.gov/pubmed/24790583 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1155/2014/829156 |
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