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Customers’ Complaints and its Determinants: The Case of a Training Educational Hospital in Iran
Background: Today, despite the efforts of the medical community and healthcare staff along with the advancements in medical technology, patients’ dissatisfaction and complaints have been increased. The present study aimed at making a survey on the patients’ complaints in a large training hospital af...
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| Main Authors: | , , , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Kerman University of Medical Sciences
2013
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3937906/ https://ncbi.nlm.nih.gov/pubmed/24596884 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.15171/ijhpm.2013.56 |
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