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Conflict Management: Difficult Conversations with Difficult People
Conflict occurs frequently in any workplace; health care is not an exception. The negative consequences include dysfunctional team work, decreased patient satisfaction, and increased employee turnover. Research demonstrates that training in conflict resolution skills can result in improved teamwork,...
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| Main Authors: | , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
Thieme Medical Publishers
2013
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| Fag: | |
| Online adgang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3835442/ https://ncbi.nlm.nih.gov/pubmed/24436688 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1055/s-0033-1356728 |
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