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Nurses' Emotional Intelligence Impact on the Quality of Hospital Services
BACKGROUND: Emotional intelligence is the potential to feel, use, communicate, recognize, remember, describe, identify, learn from, manage, understand and explain emotions. Service quality also can be defined as the post-consumption assessment of the services by consumers that are determined by many...
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| Main Authors: | , , , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Kowsar
2012
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3587863/ https://ncbi.nlm.nih.gov/pubmed/23482866 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.5812/ircmj.926 |
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