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A 2-1-1 Research Collaboration: Participant Accrual and Service Quality Indicators
BACKGROUND: 2-1-1 serves as a lifeline in times of crises. These crises often cause a spike in call volume that can challenge 2-1-1’s ability to meet their service quality standards. For researchers gathering data through 2-1-1s, a sudden increase in call volume might reduce accrual as 2-1-1 has les...
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| Main Authors: | , , , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
2012
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3508469/ https://ncbi.nlm.nih.gov/pubmed/23157769 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1016/j.amepre.2012.09.007 |
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