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The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation
BACKGROUND: Assessment of patients’ views are essential to provide a patient-centred health service and to evaluating quality of care. As no standardized and validated system for measuring patients’ experiences in accident and emergency departments existed, we have developed the Consumer Quality ind...
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| Main Authors: | , , , |
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| Format: | Artigo |
| Sprog: | Inglês |
| Udgivet: |
BioMed Central
2012
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| Fag: | |
| Online adgang: | https://ncbi.nlm.nih.gov/pmc/articles/PMC3447703/ https://ncbi.nlm.nih.gov/pubmed/22929061 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-12-284 |
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