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The consumer quality index (CQ-index) in an accident and emergency department: development and first evaluation

BACKGROUND: Assessment of patients’ views are essential to provide a patient-centred health service and to evaluating quality of care. As no standardized and validated system for measuring patients’ experiences in accident and emergency departments existed, we have developed the Consumer Quality ind...

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Bibliografiske detaljer
Main Authors: Bos, Nanne, Sturms, Leontien M, Schrijvers, Augustinus JP, van Stel, Henk F
Format: Artigo
Sprog:Inglês
Udgivet: BioMed Central 2012
Fag:
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC3447703/
https://ncbi.nlm.nih.gov/pubmed/22929061
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-12-284
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