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Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays

Background. Anger manifestations in emergency departments (EDs) occur daily, interrupting workflow and exposing staff to risk. Objectives. How staff assess and recognize patients' angry outbursts in EDs and elucidate responses to anger expressions, while considering effects of institution guide...

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Bibliografiske detaljer
Main Authors: Arik, Cheshin, Anat, Rafaeli, Arie, Eisenman
Format: Artigo
Sprog:Inglês
Udgivet: Hindawi Publishing Corporation 2012
Fag:
Online adgang:https://ncbi.nlm.nih.gov/pmc/articles/PMC3419399/
https://ncbi.nlm.nih.gov/pubmed/22919497
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1155/2012/603215
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