Factors affecting the use of patient survey data for quality improvement in the Veterans Health Administration

BACKGROUND: Little is known about how to use patient feedback to improve experiences of health care. The Veterans Health Administration (VA) conducts regular patient surveys that have indicated improved care experiences over the past decade. The goal of this study was to assess factors that were bar...

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Main Authors: Davies, Elizabeth A, Meterko, Mark M, Charns, Martin P, Nealon Seibert, Marjorie E, Cleary, Paul D
Formato: Artigo
Idioma:Inglês
Publicado: BioMed Central 2011
Assuntos:
Research Article
Acceso en liña:https://ncbi.nlm.nih.gov/pmc/articles/PMC3266219/
https://ncbi.nlm.nih.gov/pubmed/22151714
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/1472-6963-11-334
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