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Assessment of Customer Service in Academic Health Care Libraries (ACSAHL): an instrument for measuring customer service
Objectives: In a pilot study, the library had good results using SERVQUAL, a respected and often-used instrument for measuring customer satisfaction. The SERVQUAL instrument itself, however, received some serious and well-founded criticism from the respondents to our survey. The purpose of this stud...
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| 主要な著者: | , , , , , |
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| フォーマット: | Artigo |
| 言語: | Inglês |
| 出版事項: |
Medical Library Association
2001
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| 主題: | |
| オンライン･アクセス: | https://ncbi.nlm.nih.gov/pmc/articles/PMC31724/ https://ncbi.nlm.nih.gov/pubmed/11337948 |
| タグ: |
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