Streamline triage and manage user expectations: lessons from a qualitative study of GP out-of-hours services

BACKGROUND: Several models of GP out-of-hours provision exist in the UK but there is little detail about their effectiveness to meet users' needs and expectations. AIM: To explore users' needs, expectations, and experiences of out-of-hours care, and to identify proposals for service redesi...

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Detalhes bibliográficos
Main Authors: Egbunike, Jennifer N, Shaw, Chris, Porter, Alison, Button, Lori A, Kinnersley, Paul, Hood, Kerry, Bowden, Sue, Bale, Sue, Snooks, Helen, Edwards, Adrian
Formato: Artigo
Idioma:Inglês
Publicado em: Royal College of General Practitioners 2010
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Original Paper - Full-length version
Acesso em linha:https://ncbi.nlm.nih.gov/pmc/articles/PMC2828862/
https://ncbi.nlm.nih.gov/pubmed/20202350
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.3399/bjgp10X483490
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