Effects of Survey Mode, Patient Mix, and Nonresponse on CAHPS® Hospital Survey Scores

OBJECTIVE: To evaluate the need for survey mode adjustments to hospital care evaluations by discharged inpatients and develop the appropriate adjustments. DATA SOURCE: A total of 7,555 respondents from a 2006 national random sample of 45 hospitals who completed the CAHPS® Hospital (HCAHPS [Hospital...

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Autores principales: Elliott, Marc N, Zaslavsky, Alan M, Goldstein, Elizabeth, Lehrman, William, Hambarsoomians, Katrin, Beckett, Megan K, Giordano, Laura
Formato: Artigo
Lenguaje:Inglês
Publicado: Blackwell Science Inc 2009
Materias:
Methods
Acceso en línea:https://ncbi.nlm.nih.gov/pmc/articles/PMC2677051/
https://ncbi.nlm.nih.gov/pubmed/19317857
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/j.1475-6773.2008.00914.x
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