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Dealing with complaints
This article explores why patients complain and outlines some strategies for reducing the rising number of complaints and for dealing appropriately with any that do occur
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| Main Authors: | , |
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| 格式: | Artigo |
| 語言: | Inglês |
| 出版: |
BMJ Publishing Group Ltd.
2008
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| 主題: | |
| 在線閱讀: | https://ncbi.nlm.nih.gov/pmc/articles/PMC2234562/ https://ncbi.nlm.nih.gov/pubmed/18258968 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmj.39455.639340.AD |
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