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Dealing with complaints

This article explores why patients complain and outlines some strategies for reducing the rising number of complaints and for dealing appropriately with any that do occur

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書目詳細資料
Main Authors: Cave, Judith, Dacre, Jane
格式: Artigo
語言:Inglês
出版: BMJ Publishing Group Ltd. 2008
主題:
在線閱讀:https://ncbi.nlm.nih.gov/pmc/articles/PMC2234562/
https://ncbi.nlm.nih.gov/pubmed/18258968
https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1136/bmj.39455.639340.AD
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