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Equivalence of Mail and Telephone Responses to the CAHPS® Hospital Survey
OBJECTIVE: To estimate the effect of survey mode (mail versus telephone) on reports and ratings of hospital care. DATA SOURCES/STUDY SETTING: The total sample included 20,826 patients discharged from a group of 24 distinct hospitals in three states (Arizona, Maryland, New York). We collected CAHPS®...
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| Auteurs principaux: | , , , , |
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| Format: | Artigo |
| Langue: | Inglês |
| Publié: |
Blackwell Science Inc
2005
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| Sujets: | |
| Accès en ligne: | https://ncbi.nlm.nih.gov/pmc/articles/PMC1361249/ https://ncbi.nlm.nih.gov/pubmed/16316441 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1111/j.1475-6773.2005.00479.x |
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